This policy paper by ACAS considers some of the more surprising and sometimes nuanced winners and losers in the way that new technology may affect the world of work, finding that technology has shifted threats from physical health towards mental health by replacing many dangerous or physically exerting tasks, but increasing stress through work intensification and social isolation. It also suggests that while technology facilitates, and even encourages, individual employee voice, it does not mean that collective voice is a thing of the past, noting there are many promising signs of social network platforms, for example, being used to create faster, more organic forms of consultation in workplaces. 

The research reinforces the view, held by many experts, that new technology is a double-edged sword: it creates modern work problems, such as isolation and work intensification, at the same rate as it creates efficiency gains and labour-saving advances.