This report by Harvard Business School reveals that businesses can strengthen their bottom line by investing in front-line workers and ensure the business is developed from the foundation upwards. The research finds that most employers show little engagement in workers’ lives, provide minimal support for skill building, give infrequent or unclear feedback, and offer almost no guidance on career pathways. In doing so, employers have ignored the high price their organizations pay: unfilled positions that reduce output and increase overtime, direct and indirect costs caused by constant churn, and the “soft” costs of eroding morale.