This report by IBM reveals that while many executives are in the early stages of using AI for workforce planning and analysis, a significant shift is coming – by 2027, most HR professionals will be augmenting their employees with advanced AI tools, with some even experimenting with fully autonomous automation. The research shows that HR leaders are prioritising touchless automation in key areas like recruitment, talent acquisition, and employee self-service with the goal of streamlining operations, boosting efficiency and creating better employee experience. It concludes with five key recommendations for how CHROs can quickly embrace these opportunities and achieve the expected surges in agentic AI productivity, workflow efficiencies and personalised communications.