TRADER ALERT: Consumer Law Changes - Are You Ready for 13 June 2014...?
20 May 2014
If you trade with consumers, you should read on! The (somewhat indelicately named) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations come into force on 13 June 2014. They implement part of the Consumer Rights Directive and contain important changes.
Below is a simple summary of some of the key changes. This is not an exhaustive note, but we hope you find it helpful.
Main 14 day cooling off period
If you make online, telephone or other distance sales, or off-premise sales, you need to notify consumers that they have 14 calendar days to cancel.
There are some limited exceptions for certain goods/services, including for personalised goods, accommodation, car rental, catering, and leisure activities where the contract provides for a specific date/period of performance. It is also worth noting that financial services are, on the whole, the subject of separate Regulations.
To read the full in-brief please click 'download files'.