This report by the Economist Intelligence Unit explores the factors which contribute to positive employee experiences and how these are shaped by technology, revealing that leadership and management are the most influential determinants of the employee experience. It finds that technology is more likely to be seen as a primary factor among companies with higher self-reported employee engagement and productivity, and among those with more advanced digital transformation initiatives. The research highlights that making sure technology has a positive impact on the employee experience requires collaboration between IT and HR, with high-performing companies being more likely to have taken measures such as employing cross-functional specialists and defining shared key performance indicators.
