This report by the CIPD, in partnership with PA Consulting, reveals that AI and automation are radically shaping work and jobs, making jobs more skilled and interesting and creating better, more fulfilling jobs for employees. The research finds that 43% of employees using AI and automation said they spend more time on learning things, 33% noted an increase in the number of interesting tasks, and 50% said the number of monotonous tasks has decreased. The survey finds that while the greatest drivers for AI and automation are business focused - in particular to improve service quality, reduce costs and keep up with competitors - they can also deliver real benefits for workers themselves. 
The report emphasises the importance that employers connect their technology strategies to well-developed people strategies. AI and automation will make it unnecessary for people to carry out certain tasks, but this can free them to do higher-skilled, more value-added tasks instead, and how employers make use of these wider opportunities depends on the quality of the organisation's people strategy. 

 

External authors

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CIPD