This report from KPMG outlines the lessons businesses can learn from the COVID-19 pandemic, focusing on the long-term impact on work practices. Initially, firms prioritised employee health and safety by quickly adopting remote work, which transformed interactions and relied heavily on technology. This shift prompted many companies to reframe employee-employer relationships and adapt work arrangements to individual needs. What began as temporary measures are now influencing permanent changes, prompting a re-evaluation of the balance between remote and office-based work for the future.