This report by Deloitte looks at the impact of  COVID-19 on automation strategies and the use of cloud and automation-as-a-service for scalability and rapid deployment. It highlights that organisations are increasingly recognising the benefits of intelligent automation for reducing costs, increasing productivity, improving accuracy, and enhancing customer experience, but the pace of innovation continues to outstrip the pace of adoption. Key barriers include process fragmentation, lack of IT readiness and clear strategy, and resistance to change. Addressing these issues requires improved technology integration, strategic vision, and a focus on future-oriented skills and continuous learning.