This report from the CIPD explores how employers can adopt technology to optimise job quality and business outcomes. As technology becomes increasingly advanced, there is a growing need to consider how different technologies can optimise business outcomes while supporting workforce engagement, enhancing job quality and providing ‘good work’. The aim is to help ensure that when organisations adopt new technology, they consider the central people management and workforce issues that are critical to promoting job quality and good work wherever possible, in addition to maximizing return on investment.