This research by The Upwork Research Institute reveals that 71% of full-time employees are burned out and 65% report struggling with employer demands on their productivity. Leaders are optimistic that generative AI will boost productivity, with nearly 96% saying they expect the use of AI to increase their company's overall productivity levels. However, new technology has not yet fully delivered on this productivity promise: nearly half (47%) of employees using AI say they have no idea how to achieve the productivity gains their employers expect, and 77% say these tools have actually decreased their productivity and added to their workload.