Consumer Regulation, Investigations & e-Commerce
Our dedicated consumer lawyers have for many years advised many of the world’s best known brands, and their agencies, on consumer laws and ASA requirements.
We support businesses on how to get to grips with their obligations under the Consumer Contact Regulations and the Consumer Rights Act and the Consumer Protection from Unfair Trading Regulations.
While we regularly advise clients on their obligations and prepare (or update) consumer-facing documents, we also support our clients in connection with any dealings with regulatory bodies such as the ASA, Trading Standards and the CMA, including representing them in connection with complaints, information requests and investigations.
The rapid growth of e-commerce and m-commerce presents many opportunities but also presents complex legal and regulatory challenges, including those relating to consumer law and data privacy. We can offer practical and commercial advice to help guide you through these challenges and to help you achieve your strategic objectives in a cost-effective way.
Our lawyers in this area have a particular focus on the retail, fashion, leisure, advertising and marketing and hospitality sectors.
- UK's Digital Markets, Competition & Consumers Bill set to shake up consumer law enforcement
- UK government consults on product safety regulatory framework
- Expanding UK and EU requirements to cyber-secure services and products in the supply chain
- CMA tells supermarkets to shelve misleading price claims
- Consumer groups call for action on generative AI
- Online Choice Architecture: No rest for Emma Sleep
- “Online Choice Architecture”, the consumer law hot topic
- New consumer rules in force across the EU from tomorrow
- CMA acts on exclusivity contracts
Our guide to the Digital Markets, Competition and Consumers Bill – focusing on consumer law21 July 2023
The Digital Markets, Competition and Consumers Bill was introduced to the UK parliament on 25 April 2023, following a Green Paper back in 2018 and consultation by the government in 2021. The government said that one of the primary purposes of the Bill is to protect consumers by strengthening the enforcement of consumer protection law (including by giving the CMA significant new powers and the prospect of GDPR style fines) and introducing new consumer rights, including by tackling subscription traps that it says currently cost consumers £1.6 billion.
New era for UK consumers protection05 May 2023
Giles Crown has summarised the most important aspects of the proposed changes in consumer law and regulation arising from the new Digital Markets, Competition and Consumer Bill. This includes some serious additional risks for all businesses targeting UK consumers, including for the first time direct enforcement by the CMA and large potential fines.
Another blow for Big Tech as political agreement is reached in record time on a new digital services framework23 June 2022
No doubt spurred on by events in Ukraine and growing concerns about the societal impact of the spread of misinformation, on 22 April 2022 the European Parliament and EU Member States reached a political agreement on the European Commission’s proposals on the Digital Services Act (DSA) in record time.
1 in 3 internet users fail to question misinformation - Ofcom01 April 2022
More than a third of internet users are unaware that online content might be false or biased, according to new Ofcom research.
CMA poised to get personal on pricing algorithms!27 January 2021
The CMA has published an eye-opening paper on algorithms, showing how they can, if misused, reduce competition in digital markets and cause harm to consumers.
New advisory body for Scottish consumers25 June 2020
If you sell goods or services to consumers in Scotland, take note as the Consumer Scotland Act 2020 has received Royal Assent.
To UPC or not UPC – implementation of Unified Patent Court delayed (Brands & IP Newsnotes - issue 5)23 June 2017
The Unified Patent Court (UPC) is intended to provide a regional forum resolve patent disputes. At the moment, parties have to litigate patent disputes on a country by country basis across Europe, which is time-consuming, expensive and can lead to differing decisions in some countries. UPC decisions will have effect in all 25 states participating in the UPC, providing a single forum to resolve these disputes.